Our Call Centre Services
1Inbound Customer Support
Handle customer calls professionally, answer questions, resolve issues, and provide reliable assistance.
2. Outbound Calling
Sales calls, customer follow-ups, lead generation, surveys, appointment setting, and customer retention.
3. 24/7 Customer Service
Round-the-clock support for international clients, including weekends and holidays.
4. Technical Support
First-level technical assistance, troubleshooting, ticket handling, and escalation to the client's technical team.
5. Chat & Email Support
Live chat, email management, social-media customer support, and non-voice customer service.
6. Sales & Lead Generation
Cold calling, prospect qualification, appointment setting, follow-ups, and sales support.
7. E-commerce Support
Order management, delivery enquiries, returns, refunds, product information, and customer complaints.
8. Back-Office Services
Data entry, order processing, document handling, CRM updates, verification, and administrative support.
9. Appointment Setting
Professional B2B/B2C appointment scheduling and confirmation services.
10. Customer Retention & Win-Back
Follow up with existing or inactive customers to improve loyalty and recover lost business.
Website headline
“Complete Customer Support & BPO Solutions Under One Roof.”
Botech Global Services — Your trusted partner for voice, non-voice, sales, technical support, and back-office operations.
Authentic Storytelling
We craft farm-to-feed storytelling on-location with professional photo and video teams, capturing the essence of your brand and connecting with your audience.
Dedicated Hospitality Support
Our agents are trained specifically on culinary menus, dietary details, and table-turn strategy, ensuring seamless guest communications and efficient service delivery.
Seamless Guest Experience
Our specialized call centre team handles reservations, dietary inquiries, and event bookings with precision. We ensure every guest interaction reflects your brand's commitment to quality and service.
From Audit to Activation
Culinary Audit
Strategy & Content Plan
On-Location Creation
Live Service Dispatch
We begin with a deep dive into your operations, menu, and brand ethos to understand your unique needs and opportunities.
A bespoke digital marketing and guest communication strategy is developed, including content calendars and operational workflows.
Our teams capture compelling visual content and set up communication lines, integrating seamlessly with your daily rhythm.
Your tailored strategy goes live, backed by continuous monitoring, optimization, and dedicated hospitality support.
